Welcome to Pacific Coast Luxury Cleaners, LLC. By booking our services, you agree to the following terms and conditions:
- Payment Authorization:
- A hold will be placed on your credit card for the full booking amount at the time of scheduling.
- The booking is not confirmed until the hold is successfully placed.
- Cancellation Policy:
- Cancellations must be made at least 48 hours before the scheduled booking time to avoid a service fee.
- Cancellations made within 48 hours of the scheduled booking or failure to provide access to the property will result in a $99 service fee.
- In the event that cleaners cannot access the property, they will wait for a maximum of 10 minutes. After this period, the job will be canceled, and the service fee will be charged.
- Satisfaction Agreement:
- A representative must be available at the end of the cleaning to check for 100% satisfaction.
- Once satisfied, the client will be required to sign a Satisfaction Agreement confirming that the service was performed to their expectations.
- Photographic Documentation:
- Cleaners are required to take before and after photos or videos of all areas cleaned. These images are for company use only and will not include any identifiable details, such as property addresses.
- Remedy for Overlooked Areas:
- If any area is overlooked during the cleaning, the client agrees to provide Pacific Coast Luxury Cleaners the opportunity to remedy the situation.
- The client must provide photographic evidence of the overlooked area for the company to assess and address the issue.
- Data Privacy:
- Clients are responsible for removing any private data from view before the cleaners arrive.
- By booking with Pacific Coast Luxury Cleaners, LLC, clients agree that the company is not liable for the loss of any public data.
- Service Limitations:
- If any service requires an additional charge (up-charge) and is not mentioned at the time of booking, cleaners will not service that area.
- The client is responsible for contacting the company to adjust the booking to include any additional charges.
- Payment and Tipping Policy:
- Cleaners do not accept cash payments for any work provided. Accepting cash payments is against company policy and may result in termination of the cleaner’s employment.
- Tipping is only allowed through the company’s app, where workers receive 100% of the tip.
- Referral Program:
- A $50 cleaning credit will be given to both the referrer and the referee when the referred client uses the referral code provided by Pacific Coast Luxury Cleaners and the cleaning has been completed with a signed Satisfaction Agreement.
By booking with Pacific Coast Luxury Cleaners, LLC, you acknowledge that you have read, understood, and agree to these terms and conditions.
If you have any questions or concerns about these terms, please contact us directly at [contact information].